Shipping/Return

Shipping & Return Policy

At Artisan Enterprises, we strive to ensure your satisfaction with every purchase. Please review our Shipping and Return policies below.

Shipping

  • Processing Time: Orders are processed within 3 business days. You will receive a confirmation email with tracking information once your order has shipped.
  • Shipping Options: We offer standard ground shipping using various ground shippers available in India.. Delivery times vary but most shipments take 5-7 working days to deliver.  Unfortunately, we do not offer overnight shipping at this time
  • International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to additional customs fees and import duties, which are the responsibility of the customer.

Return Policy

We want you to love your purchase, but if you’re not completely satisfied, we're here to help.

Eligibility for Returns

  • Full-Priced Items: You may return full-priced items within 14 days of receipt for a full refund.
  • Discounted Items: All items purchased on sale are considered final sale and are not eligible for return or refund.
  • Condition of Items: To qualify for a refund, items must be returned in their original condition: unworn, unused, with original tags attached, and in the original packaging.

Initiating a Return

  • Return Request: To initiate a return, please email us at help@whitelotusfashions.com with your order number and reason for return. We will provide you with detailed return instructions.
  • Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.

Refund Process

  • Examination: Once we receive your returned item, we will inspect it to ensure it meets the above criteria. If the item is defective due to manufacturing, we will process your refund.
  • Processing Time: Please allow up to 2 weeks for your return to be processed after we receive your item. Refunds will be credited to the original form of payment.
  • Exclusions: Due to the handmade nature of our products, slight variations in color may occur. Returns based on minor color deviations from the photos are not accepted.